Shipping is free on all of our products.

We have a 30 day return policy. For more information check this link: https://snugglechubs.com/policies/refund-policy

Our website is certified by Trusted Site for secure browsing and checkout. We also comply with the CCPA.

All of our toys have been tested through a U.S. based product control lab. Our products are up to CPSC Standards, ASTM F963-17, and CPSIA tests. Our toys are made from coat cotton and spandex which are ultra soft materials.

Shipping will take around 3-4 business days free of charge.

Email us at support@tovumakings.com for any questions or go to our contact page.

If you have a defective or damaged product get in touch within 30 days of delivery and contact support@tovumakings.com. We will get the product replaced as soon as possible. If the time span surpasses 30 days, we will no longer be able to honor our return policy.

Response time from one of our support team members will take within 24 hours.

Currently there is not a rewards program but you can sign up for our newsletter to keep up to date with our new releases and sales!

If the discount came from signing up for our newsletter, please go to the "Thank you for signing up email" and click on apply discount. By pressing that button it will redirect you to our website where your next order will have the discount applied.

All Snuggle Chubs can be machine washed and machine dried, but it is recommended to be hand wash and air dried.

We accept a variety of payment methods from credit and debit cards to PayPal.